Overview

At Ashfan Limited, customer satisfaction is our top priority. Therefore, we offer a 30-day return policy on all eligible items.

If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

Currently, we deliver within the United Kingdom only, and most orders arrive within 2–3 working days.

Refunds

Once we receive your returned item, our team will inspect it carefully. After that, we will notify you about the approval of your refund.

If the refund is approved, we will process it immediately. The payment will return to your original payment method within a few working days.

In addition, we always try to make the refund process simple and quick for our customers.

Late or missing refunds

If you have not received your refund yet, please follow these steps.

First, check your bank account again.
Next, contact your card provider because processing times may vary.
Finally, if the issue continues, please contact us and we will gladly help you.

Sale items

Most regular-priced items qualify for refunds. However, some discounted or promotional items may have limited return eligibility.

If a sale item arrives damaged, defective, or faulty, please contact us immediately. In this case, we will happily assist you with a replacement or refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {ashfanonline@ashfanonline.com}

Shipping returns

If the item arrives damaged, defective, or incorrect, we will cover the return shipping cost.

However, if you simply change your mind about the purchase, you may need to pay the return shipping cost yourself.

We recommend using a trackable shipping service to ensure safe delivery.

Return Address
Ashfan Limited
68A Chipping House Road
Sheffield
South Yorkshire S8 0ZB
United Kingdom

Need help?

If you have any questions about returns or refunds, please contact our support team.